Track Your Order
Enter your order number and the email address you used at checkout to see live status, tracking info, and more.
Frequently Asked Questions
Where do I find my order number?
Your order number is in the confirmation email sent right after you placed your order. It looks like #1001.
How long until my order ships?
Most orders are processed within 1–2 business days. You'll receive a shipping confirmation email with tracking info once it's on its way.
My order number doesn't work — what do I do?
Double-check the email you used at checkout. If the issue persists, contact our support team and we'll look it up manually.
Can I change or cancel my order?
Orders can typically be modified or cancelled within 24 hours of placement. Contact us immediately at (866) 605-4975 for fastest service.
What if my package shows delivered but I didn't receive it?
Check with neighbors and your building office first. If it's still missing, contact us within 5 days and we'll file a carrier claim.
Do you ship outside the US?
Currently we ship to all 48 contiguous states. Contact us for Alaska, Hawaii, or international inquiries.