Payment Policy

Accepted Payment Methods

Iron Haven Supply accepts the following secure payment methods at checkout:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Shop Pay — fast, secure checkout with optional installments
• Apple Pay and Google Pay (where available)
• Other secure payment gateways displayed at checkout

All transactions are processed through a PCI-DSS compliant payment gateway. Iron Haven Supply does not store your full credit card number on our servers at any time.

Payment Timing

Payment is collected in full at the time of purchase. Your order will not be processed or shipped until payment has been successfully confirmed.

If your payment is declined, you will be notified at checkout and given the opportunity to use an alternate payment method. Orders with failed payments are automatically cancelled after 24 hours if payment is not completed.

Order Confirmation

Upon successful payment, you will receive an order confirmation email at the address provided during checkout. This email will include:

• Your unique order number
• A summary of items ordered and total amount charged
• Your shipping address
• Estimated processing and delivery timeframe

Please review your confirmation email promptly. If any details are incorrect, contact us within 2 hours of placing your order so we can make corrections before it is processed for shipment.

A second email with tracking information will be sent once your order ships.

Currency

All prices on Iron Haven Supply are listed and charged in US Dollars (USD). We currently accept orders from customers within the United States only.

Sales Tax

Applicable sales tax will be calculated and displayed at checkout based on your shipping address and current state tax regulations. Tax amounts are determined automatically and are subject to change in accordance with local laws.

Fraud Protection

Iron Haven Supply takes payment security seriously. To protect our customers and our business, all orders are subject to automated fraud screening. We reserve the right to:

• Request additional identity or payment verification before fulfilling an order
• Cancel and refund any order that fails our fraud review
• Restrict or ban accounts involved in fraudulent activity
• Report confirmed fraudulent transactions to the appropriate authorities

If your order is flagged for review, our team will contact you at the email address on file. Most reviews are resolved within 1 business day.

Chargebacks & Billing Disputes

If you believe a charge on your statement is incorrect, please contact us before initiating a chargeback with your bank. We will work quickly to resolve any billing discrepancy.

• Unauthorized chargebacks on valid transactions may result in account restrictions
• Iron Haven Supply reserves the right to pursue recovery of unpaid balances resulting from improper chargebacks
• Customers must provide accurate billing information at checkout; Iron Haven Supply is not responsible for failed charges due to incorrect billing data

Order Cancellations

Orders may be cancelled within 2 hours of placement, provided they have not yet entered processing. After that window, cancellation may not be possible and the standard return process will apply.

To request a cancellation, contact us immediately at support@ironhavensupply.com or call (866) 605-4975 with your order number.

Contact Us

Questions about a charge, payment method, or order confirmation? Reach our support team:

• Email: support@ironhavensupply.com
• Phone: (866) 605-4975
• Hours: Monday–Friday, 9am–5pm EST
• Address: Furman Loomis LLC, 2645 Broad St, Bethel Park, PA 15102